Terms of Use

Effective Date: February 13, 2006
Last Updated: June 21, 2016

Site Access

By accessing this website, you agree to be bound by these Terms of Use, as well as any additional terms appearing at applicable sections of this website and all applicable laws and regulations (including export and re-export control laws), and agree that you are responsible for compliance with any applicable local laws. Our Privacy Policy, SMS/MMS Terms of Services, and Refer-a-Friend Terms and Conditions are part of these Terms of Use. If you do not agree to these Terms of Use, please do not use the website. Vera Bradley Designs, Inc. ("Vera Bradley") reserves the right to modify these Terms of Use at any time and will post such changes here. By continuing to use this website after Vera Bradley posts any such changes, you agree to be bound by the modified terms. If you do not agree to any change, you must immediately stop using and accessing the website. Please review the Terms of Use regularly for updates and changes.

The "Last Updated" date, as stated above, indicates the last time the agreement was materially modified. Checking the date above allows you to determine whether there have been material modifications since the last time you reviewed the Terms of Use.

Copyright Notice

All copyrights in this site are owned by Vera Bradley. All rights reserved. You should assume that everything that you read or see on the website is copyrighted or otherwise protected and owned by Vera Bradley or some third party who licensed to Vera Bradley the right to use such material. Unless otherwise expressly noted, nothing that you read or see on the website may be copied or used except as provided in these Terms of Use or with the prior written approval of Vera Bradley.

Vera Bradley grants you permission to print individual pages from the website, unless otherwise expressly noted, for your own personal, non-commercial use in learning about, evaluating or purchasing Vera Bradley's services or products. No other permission is granted to you to print, copy, reproduce, distribute, license, transfer, sale, transmit, upload, download, store, display in public, alter or modify these materials. This grant of permission is not a transfer of title, and under this permission you may not:

  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • remove any copyright, or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

Vera Bradley makes no warranties or representations to you that your use of any materials displayed on the website will not infringe the rights of third parties.


"Vera Bradley," "Vera Bradley Designs, Inc.," its other brand names and its logos are trademarks of Vera Bradley. These trademarks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without the prior written permission of Vera Bradley. The use or misuse of any of these marks or other information is strictly prohibited.

Limitation of Warranty and Damages

The information on the website is provided "as is" and without warranties of any kind, either expressed or implied, including all warranties of merchantability and fitness for a particular purpose. Vera Bradley makes no representations or warranties about the accuracy, completeness, or suitability of any of the material on this website. Vera Bradley makes no warranty that the website will be available, uninterrupted, error-free, or free of viruses or other harmful components. Vera Bradley further makes no warranty that you will achieve successful results from following any instructions or directions on the website.

The foregoing also applies to any information in any websites hyperlinked to this website. Such links are provided for your reference only. Vera Bradley does not control such third party sites and is not responsible for the content of or any products or services offered on those sites. The material could contain inaccuracies or be outdated.

In no event will Vera Bradley be liable to any person for any damages of any kind, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising out of or in connection with the website or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if Vera Bradley, or representatives thereof, are advised of the possibility of such damages, losses or expenses.


Products offered on the website constitute a selection of those which are presented in Vera Bradley's retail stores. If you wish to avail yourself of a broader choice you are invited to visit a Vera Bradley Retail Store.

The products on the website are presented with the greatest precision in order to fulfill the provisions of the U.S. Federal Trade Commission Act, which stipulate the necessity for the customer to be aware before the final order of the essential characteristics of the items which he or she wishes to purchase. If, in spite of all the care taken by Vera Bradley, there are inaccuracies in the presentation on the website, Vera Bradley shall in no event incur any liability therefor. Vera Bradley does not warrant that item descriptions or other content of the website is accurate, complete, reliable, current, or error-free. If a product offered on the website is not as described, your sole remedy is to return it in unused condition for a refund. Photographs illustrating the items for sale are not included within the scope of the contract. They have solely an indicative value, given the alterations that may occur as a result of their uploading onto the site.

Return & Cancellation Policy

For all returns and cancellations, please see our Return & Cancellation Policy, which is incorporated into these Terms of Use.


Prices are firm and final. They are expressed in US dollars. All taxes are included in the summary of the order. Vera Bradley reserves the right to modify prices at any time, without notice and without any other formality except to incorporate the modifications into the website, but items ordered are invoiced at the price in effect on the day of the order. Despite our best efforts, a small number of the items on the website may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Vera Bradley reserves the right to limit quantities. All shipping costs are invoiced in addition, and indicated on the summary of the order before its final approval by you. The amount of shipping cost is calculated as a function of the destination and the actual weight or volume of the order in accordance with the methods defined by the shipper chosen by Vera Bradley. We encourage you to print and maintain a copy of your purchase order for your records.

Payment, expressed in US Dollars, shall be made exclusively online through the website via MasterCard, Visa, American Express, or Vera Bradley Gift Cards. Vera Bradley does NOT charge your credit card until after your order has entered the shipping process.


A guided search allows you to find a selection of items from the Vera Bradley 's collection on the website and then to make your choice from this selection in order to place your order. Your order is carried out in three steps:

  1. The first step consists of approval ? by you ? of the articles chosen for your order.

    Vera Bradley guarantees that the items proposed at the time of the order are actually available; in addition, to avoid two simultaneous orders for the same item, Vera Bradley verifies, at the time of the approval of the order, the precise availability of the items chosen and sets them aside.

  2. The second step consists of your entry of the necessary pieces of identification and other information required for the execution of the order, namely, in particular, the following items: name, complete delivery address, payment information and billing address.

    To that end, you may create an 'account' identified by your e-mail address and a password chosen by you, or you may check out as a guest, without creating an account. If you have already ordered from the website and created an account, these pieces of identification and other information will have been saved; you will then need to call up your account (by inputting your e-mail address and password); once connected to your account, you may, if necessary, modify any information.

  3. The third step consists of the final approval of the order.

    You are presented with a summary of the order ? valid and binding as a purchase order ? including all items selected, delivery, payment information and billing addresses, the total amount of the said items, taxes, and shipping and handling costs. At this point, you will verify the summary of the order and make, if desired, any modifications to it. After such modifications, you will be presented with a new summary of the order so modified. Any order whether modified or not must receive final approval on the part of the customer, based on the summary described. This action is effected by clicking on the 'confirm' button. This click constitutes an electronic signature that has, between the parties, the same validity as a handwritten name. Vera Bradley commits to preparing the order in the shortest possible time. You will be advised of the shipment of the order via e-mail.


Items may be delivered by FedEx or USPS. Any delivery times provided on the website are estimates only. Exceeding these times shall in no event be held against Vera Bradley or give rise to any cancellation of the contract or to any indemnity whatsoever for damages and interest. The risk of loss and title for such items pass to you upon Vera Bradley's delivery to the shipper. Items are always shipped at the risk of the customer, who must check their good condition at delivery. Any problem concerning delivery (damaged parcels, items missing from the Vera Bradley invoice accompanying them, etc.) must be brought to the attention of Vera Bradley within a reasonable time by contacting Vera Bradley via email or standard US mail. See necessary contact information at the end of these Terms of Use.

Submitted Information

If you submit information to us or post information or materials to the website, excluding financial information, but including any comments, remarks, suggestions, ideas, notes, drawings, graphics, video or other media materials, concepts or other information (collectively, the "Submitted Information"), you are giving the Submitted Information to Vera Bradley free of charge, and the Submitted Information will be treated as non-confidential and non-proprietary and may be used by Vera Bradley for any purpose, without your consent or any compensation to you or anyone else. This is true whether you submit such information to us by email, through a form on the website, on a public forum, or in any other manner. Submitted Information may be readily viewed by Vera Bradley and the general public.

You grant Vera Bradley a royalty-free, perpetual, irrevocable, and fully sublicensable right to use such Submitted Information throughout the world in any media for any purpose. You further grant Vera Bradley and our sublicensees the right to use the name that you submit with the Submitted Information. You waive any rights you may have in modifications or alterations to your Submitted Information. In addition, you hereby waive all moral rights you may have in the Submitted Information.

If you believe that any Submitted Information has been used on the website in a manner that violates an intellectual property right or other proprietary right, please contact us at You will not submit or transmit any material that is unlawful, threatening, libelous, defamatory, obscene, pornographic, profane, or might in any other way violate any law or seek to exploit or harm children. You are solely responsible for any material you submit to us. You represent and warrant that you own or otherwise have rights to use the Submitted Information; that the same is accurate; and that use of the Submitted Information will not cause injury to any person or entity. You will not submit any material which contains a virus or other harmful component, or otherwise tampers with, impairs or damages the Vera Bradley website or any connected network, or otherwise interferes with any person's or entity's use or enjoyment of the Vera Bradley website. You further agree to defend and indemnify Vera Bradley for any breach of this agreement.

Vera Bradley does not endorse opinions submitted to our public forums. In addition, the public forums are for noncommercial use. You agree not to use any public forum for commercial solicitations or advertising or to promote websites or entities that are competitive with Vera Bradley. While we may not review, monitor, filter or edit every message posted by our visitors, we reserve the right to edit or delete messages in our sole discretion.

We may from time to time expressly request submissions of concepts, stories, or other content from you for various website features including contests and promotions. You understand and agree that you will read any specific rules or other terms and conditions which relate to such features and which govern those submissions. Such rules and/or other terms and conditions shall be incorporated into these Terms of Use.

Through your usage of the website, you may submit and/or Vera Bradley may gather and track your page views, how you came to visit the site, and length of time viewing pages. Vera Bradley is free to use such information for internal studies and analysis.

Registration and Online Store

To obtain full access to the website, you may be required to complete a registration. It is a condition to your use of this website that all information you provide be correct, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You accept responsibility for all activities that occur under your account or password an such use will be deemed to be use by you. You will ensure that all use of your account fully complies with these Terms of Use. Transfer of the account by you to any other person or entity is strictly prohibited.

This website may also feature online shopping and paid memberships. You must be 18 years of age or older to participate in such activities. By ordering a product or service on the Vera Bradley website, you represent that you are 18 years of age or older.

Termination of This Agreement

Vera Bradley may terminate this agreement at any time, without notice to you, if it believes, in its sole judgment, that you have breached or may breach any term or condition of this agreement, or it may terminate this agreement for its convenience. You may terminate this agreement at any time by destroying all materials received from the website and ceasing to use the website.

Dispute Resolution

This agreement has been made in and shall be construed in accordance with the laws of the State of Indiana. By using this website, you agree to the sole and exclusive venue and jurisdiction of the state and federal courts of Allen County, Indiana, for any and all disputes arising out of or related to this agreement or the use of this website.

United States Only

All materials on this website are provided solely for the purpose of promoting Vera Bradley's operations, services and products in the United States, its territories, possessions and protectorates. Vera Bradley makes no representation that the materials on the website are appropriate or available for use in other locations. If, despite these conditions, you use the website from outside the United States, you are solely responsible for compliance with any applicable foreign or local laws.

Miscellaneous Terms

Vera Bradley failures to strictly enforce any right against you shall not constitute a waiver thereof. If any provision of these Terms of Use is deemed invalid, illegal, or unenforceable such provision will be deemed amended to conform to the applicable laws and the remainder of the Terms of Use shall remain in full force and effect. This represents the full understanding of the parties with respect to the subject matter hereof.


Any questions may be directed to:

Vera Bradley Customer Service
12420 Stonebridge Road
Roanoke, IN 46783

Or or (888) 855-8372.