Returns

Policies

  • Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.

  • All returns must be accompanied by a Return Form and original receipt or packing slip.

  • Shipping and handling charges are non-refundable.

  • All products must be unused and undamaged to ensure a full credit. We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.

  • We cannot be responsible for items that we do not receive.

  • In the event an item is damaged during shipment, please contact the carrier with your tracking number.

  • Original form of payment will be credited for your refund. If the item was a gift you will receive credit in the form of a Gift Certificate to be used on verabradley.com

  • Returns over $500 without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount.

  • We reserve the right to refuse a refund request if it does not comply with these policies

Online Returns

You may return your new or unused product within 60 days of purchase with the original Vera Bradley receipt or online packing slip. Refunds will be made in the form of original payment or an Electronic Gift Certificate (EGC). An EGC can be used on verabradley.com or in Vera Bradley retail stores. All returns must be accompanied by a Return Form and the original receipt or packing slip. We reserve the right to refuse a refund request if it does not comply with this policy.

  1. Complete the Return Form
    Download, print and complete the Return Form (PDF)

  2. Repack Merchandise
    Package the merchandise in its original container, if available. Enclose the completed Return Form and the original Vera Bradley receipt or packing slip.

  3. Ship
    Affix the Return Label and return your items to:
    Vera Bradley
    Attn: Returns
    11222 Stonebridge Road
    Roanoke, IN 46783

Store Returns

If your purchase is less than 60 days old, you may return your items with receipt to a Vera Bradley Store, or contact an authorized Vera Bradley retailer for return assistance. All Vera Bradley company-owned stores also accept returns for online orders. If you are returning your items to an authorized Vera Bradley retailer, please contact them first to inquire about returns (online or in store).

60 Day Limit on Returns with a Receipt:

  • If a new, unused item is returned within 60 days, you may receive a refund (either in-store credit or the original form of payment) for the amount that was paid

  • Present the original packing slip or proof of purchase to the store associate.

  • Please present a valid Driver’s License or Government issued ID when returning product.

  • Items without a receipt that are new and unworn may be returned for the lowest sold price for a merchandise credit.

  • Please allow 2-3 weeks for a credit to appear on your original form of payment, or a gift certificate to be issued.

  • If at any time you need assistance, please call Vera Bradley Customer Service at (888) 855-8372 during normal business hours.

  • Returns over $500 without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount.

  • We reserve the right to refuse a refund request if it does not comply with these policies.

Disney Springs Tender/Returns:

  • We are happy to accept returns made with Magic Bands, Disney Rewards or Disney Gift Cards at the Disney Springs location with the original form of payment and following the Vera Bradley Customer Return policy. Returns made with the Magic Bands, Reward Cards and Gift Cards tenders at Vera Bradley Retail Store, excluding Disney Springs will receive a Vera Bradley Gift Card.

Returning Personalized or Monogrammed Styles

New or unused personalized items may be returned within 60 days of purchase with original Vera Bradley receipt or online packing slip. Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com, excluding the Personalization fee. Fees related to Personalization will not be refunded. All returns must be accompanied by a Return Form and the original receipt or packing slip.

Damaged or Defective Items

In the event an item is defective upon receipt or has a manufacturing defect, please fill out a Return Form with defect or damage noted on the form. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

If a gift box is damaged in shipping, please call Customer Service at (888) 855-8372.

Exchanges

We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your order for a refund.

Credit

Refunds will be made in the form of original payment or an Electronic Gift Certificate (EGC). An EGC can be used on verabradley.com or in Vera Bradley retail stores. In the event we do not have original proof of purchase, a credit in the form of an Electronic Gift Certificate will be issued for the lowest price sold. If for some reason the item is no longer available we will issue an Electronic Gift Certificate for your product for the amount listed below:

  • Accessories - $5.00

  • Handbags & Travel bags - $10.00