Holiday Returns

This holiday season, we will be happy to accept returns within 90 days for purchases made in any Vera Bradley Corporate Store or on verabradley.com between October 20, 2019 and January 1, 2020.

Online Returns

Steps to complete an online return

  1. Login
  2. Repack Merchandise
    • Package the merchandise in its original container, if available.
    • Enclose the completed Return Form and the original Vera Bradley receipt or packing slip.
  3. Ship Merchandise
    • Affix the return label to the container.
    • Ship the container to:
      Vera Bradley
      Attn: Returns
      11222 Stonebridge Road
      Roanoke, IN 46783

Other Returns

Gift Returns

  • In the event we do not have original proof of purchase, your new and used item may be returned without a receipt for the lowest sold price for a merchandise credit.
  • Item must be new and unused.
  • Refunds will be made in the form of an Electronic Gift Certificate that can be used in Vera Bradley Retail stores or on verabradley.com

Steps to complete a return without proof of purchase

  1. Pack Merchandise
    • Package merchandise
    • Complete and enclose this Return Form.
  2. Ship Merchandise
    • Affix the return label to the container.
    • Ship the container to:
      Vera Bradley
      Attn: Returns
      11222 Stonebridge Road
      Roanoke, IN 46783
  3. If for some reason the item is no longer available, we will issue an Electronic Gift Certificate for your product for following amount
    • Accessories - $5.00
    • Handbags & Travel Bags - $10.00

Personalized and Monogrammed Returns

  • You may return your new or unused product within 90 days of purchase with the original Vera Bradley receipt or online packing slip.
  • Refunds will be made in the form of original payment or an Electronic Gift Certificate (EGC).
  • An EGC can be used on verabradley.com or in Vera Bradley Retail stores.
  • All returns must be accompanied by the original receipt or packing slip.
  • We reserve the right to refuse a refund request if it does not comply with this policy.
  • Fees related to Personalization will not be refunded.