General Information

New Idea Policy

Unfortunately, we are unable to consider any unsolicited ideas outside of the Vera Bradley organization. Since the Vera Bradley team is always working on new products, designs and other creative projects, we don’t review any ideas outside of Vera Bradley to avoid confusion over the source of the idea.

We realize that we may be missing out on a few good ideas, but we felt it best to adopt this policy for business and legal reasons.

About Our Retailers

Vera Bradley is sold by more than 3,000 independent retailers nationwide, as well as through several international locations. Use our Store Locator to find your nearest Vera Bradley retailer, or learn how to become an authorized Vera Bradley retailer.

Authorized Retail Stores

Vera Bradley only offers merchandise for sale through authorized Vera Bradley retail stores and at verabradley.com. Vera Bradley does not offer merchandise for sale through individuals, street vendors, unauthorized retail locations, house parties, secondary market auction sites or fundraisers. Visit our Store Locator for a list of authorized retail stores in your area.

Resale Policy

We reserve the right to prohibit or limit sales to resellers or other parties who purchase a product from Vera Bradley with the intention to resell that product. We also reserve the right to limit the quantity of items purchased per account, per guest user, credit card, shipping address, person, household or order for any reason.

Counterfeits

All Vera Bradley merchandise has the original logo tag sewn into the inside lining of the bag. Counterfeit or imitation merchandise is not comparable to the quality and craftsmanship of Vera Bradley merchandise. In addition, you can be certain that the item is authentic if it was purchased from an authorized Vera Bradley retailer or verabradley.com.

"Vera Bradley," "Vera Bradley Designs, Inc.," and Vera Bradley's other brand names and logos are registered trademarks of Vera Bradley Designs, Inc. Using the Vera Bradley name without permission warrants legal action. The sale and distribution of counterfeit product is a crime and is punishable by imprisonment and fines.

Custom Products

  • Customization orders cannot be cancelled once the order is placed. Please ensure the order is carefully reviewed before it is submitted.

  • Customization items are not eligible for discounts of any type.

  • All customization orders will take 2-3 weeks to create before they are available to ship.

  • Orders are ShopRunner eligible once the item(s) are created.

  • Customization orders are not eligible for GiftNow.

Rolling Luggage Warranty and Repair

Vera Bradley Rolling Luggage products are fully warranted to the original owner or gift recipient against defects in material and workmanship for a period of five years starting from the date of purchase. If a problem occurs with this Vera Bradley Rolling Luggage product (the "Product") and such problem is caused by a manufacturing defect in material or workmanship, Vera Bradley will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions contained herein.

All in-bound shipping to the foregoing facility must be prepaid and insured. If the damage to the Product is covered under this warranty, Vera Bradley will repair or replace the Product and return it to you within two to four weeks. If Vera Bradley determines that the damage to the Product is not covered under this warranty, the Product will be returned to you.

This warranty is limited to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear and tear and/or damage caused by airlines or other carriers. Vera Bradley makes no other warranty, express or implied, beyond the terms of this express warranty. Vera Bradley's obligation under this warranty shall not include any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow for the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply. This warranty gives you specific legal rights, and you may also have additional rights which vary from state to state.

Rolling Luggage Warranty Claim Instructions

You may return your Rolling Luggage pieces for warranty evaluation and repair with the inclusion of the product, a completed Warranty Claim Form and a copy of your proof of purchase (the original Vera Bradley receipt or online packing slip).

  • Complete the Warranty Claim Form
    Download, print and complete the Warranty Claim Form (PDF)

  • Repack Merchandise
    Package the merchandise in its original container, if available. Enclose the completed Return Form and the original Vera Bradley receipt or packing slip.

  • Ship
    Affix the Return Label and return your items to:
    Vera Bradley
    Attn: Quality Control
    11222 Stonebridge Road
    Roanoke, IN 46783