Vera Bradley Rolling Luggage products are fully warranted to the original owner or gift recipient against defects in material and workmanship for a period of five years starting from the date of purchase. If a problem occurs with this Vera Bradley Rolling Luggage product (the "Product") and such problem is caused by a manufacturing defect in material or workmanship, Vera Bradley will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions contained herein.
All in-bound shipping to the foregoing facility must be prepaid and insured. If the damage to the Product is covered under this warranty, Vera Bradley will repair or replace the Product and return it to you within four to six weeks. If Vera Bradley determines that the damage to the Product is not covered under this warranty, the Product will be returned to you.
This warranty is limited to manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, improper care, normal wear and tear and/or damage caused by airlines or other carriers. Vera Bradley makes no other warranty, express or implied, beyond the terms of this express warranty. Vera Bradley's obligation under this warranty shall not include any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise. Some states do not allow for the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply. This warranty gives you specific legal rights, and you may also have additional rights which vary from state to state.
You may return your Rolling Luggage pieces for warranty evaluation and repair with the inclusion of the product, a completed Warranty Claim Form and a copy of your proof of purchase (the original Vera Bradley receipt or online packing slip).
Complete the Warranty Claim FormDownload, print and complete the Warranty Claim Form (PDF) »
Package the merchandise in its original container, if available. Enclose the completed Return Form and original Vera Bradley receipt or packing slip.
Affix the Return Label and return your items to:
Attn: Quality Control
2808 Adams Center Road
Fort Wayne, IN 46803
Please complete this form to register your Rolling Luggage item(s).