Returns & Cancellations

Return Instructions

You may return your new or unused product within 90 days of purchase with original Vera Bradley receipt or online packing slip. Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com. All returns must be accompanied by a Return Form and original receipt or packing slip. We reserve the right to refuse a refund request if it does not comply with this policy.

Credit

Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com. In the event we do not have original proof of purchase, a credit in the form of a gift certificate will be issued for current price as listed on the Vera Bradley Website. If for some reason the item is no longer available we will issue a Electronic Gift Certificate for your product for the amount listed below:

• Accessories - $10.00
• Handbags & Travel bags - $20.00

Rules & Restrictions for Returns

• Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.
• All returns must be accompanied by a Return Form and original receipt or packing slip.
• Shipping and handling charges are non-refundable.
• All products must be unused and undamaged to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
• We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.
• We cannot be responsible for items that we do not receive.
• In the event an item is damaged during shipment, please contact the carrier with your tracking number.
• Original form of payment will be credited for your refund, if the item was a gift you will receive credit in the form of a Gift Certificate to be used on verabradley.com

Returning Personalized or Monogrammed Styles

New or unused personalized items may be returned within 90 days of purchase with original Vera Bradley receipt or online packing slip. Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com, excluding the Personalization fee. Fees related to Personalization will not be refunded. All returns must be accompanied by a Return Form and original receipt or packing slip.

Returning Items to a Vera Bradley Retail Store

You may return your items to a Vera Bradley Store, or contact an authorized Vera Bradley retailer for return assistance. All Vera Bradley Stores accept online returns; if you are returning your items to an authorized Vera Bradley retailer, please contact them first to inquire about online order returns.

1. Present the original packing slip or proof of purchase to the store associate. You will receive a copy of the return envelope label for reference.
2. The Vera Bradley Store or authorized retailer will return the product to us on your behalf.
3. Please allow 2-3 weeks for a credit to appear on your original form of payment, or a gift certificate to be issued.
4. If at any time you need assistance, please call Vera Bradley Customer Service at (888) 855-8372 during normal business hours.

Damaged or Defective Items

In the event an item is defective upon receipt or has a manufacturing defect, please fill out a return form with defect or damage noted on the form. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.

If a gift box is damaged in shipping, please call Customer Service at (888) 855-8372 during normal business hours.

Exchanges

We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your order for a refund.

Order Cancellations

Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at (888) 855-8372 during normal business hours to make a replacement order.

Items may occasionally be cancelled by our system if there was an issue with the order or in low-stock situations. If an item is cancelled, you will receive an email notice that will explain the reason for the cancellation. You will not be billed for any cancelled items.

Changes to Personalized or Monogrammed Styles

Our goal is to ship your order as quickly as possible; therefore, we are unable to make changes to a personalized order once it is placed.