You may return your new or unused product within 90 days of purchase with original Vera Bradley receipt or online packing slip. Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com. All returns must be accompanied by a Return Form and original receipt or packing slip. We reserve the right to refuse a refund request if it does not comply with this policy.
Complete the Return FormDownload, print and complete the Return Form (PDF) »
Package the merchandise in its original container, if available. Enclose the completed Return Form and original Vera Bradley receipt or packing slip.
Affix the Return Label and return your items to:
11222 Stonebridge Road
Roanoke, IN 46783
Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com. In the event we do not have original proof of purchase, a credit in the form of a gift certificate will be issued for current price as listed on the Vera Bradley Website. If for some reason the item is no longer available we will issue a Electronic Gift Certificate for your product for the amount listed below:
New or unused personalized items may be returned within 90 days of purchase with original Vera Bradley receipt or online packing slip. Refunds will be made in the form of original payment or an Electronic Gift Certificate for use on verabradley.com, excluding the Personalization fee. Fees related to Personalization will not be refunded. All returns must be accompanied by a Return Form and original receipt or packing slip.
You may return your items to a Vera Bradley Store, or contact an authorized Vera Bradley retailer for return assistance. All Vera Bradley Stores accept online returns; if you are returning your items to an authorized Vera Bradley retailer, please contact them first to inquire about online order returns.
In the event an item is defective upon receipt or has a manufacturing defect, please fill out a return form with defect or damage noted on the form. Items will be inspected and a determination made as to the cause of defect. In the event an item is damaged during shipment, please contact the carrier with your tracking number.
If a gift box is damaged in shipping, please call Customer Service at (888) 855-8372 during normal business hours.
We do not process exchanges at this time; however, you may order a replacement item at any time by placing a new order. You may return your order for a refund.
Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at (888) 855-8372 during normal business hours to make a replacement order.
Items may occasionally be cancelled by our system if there was an issue with the order or in low-stock situations. If an item is cancelled, you will receive an email notice that will explain the reason for the cancellation. You will not be billed for any cancelled items.
Our goal is to ship your order as quickly as possible; therefore, we are unable to make changes to a personalized order once it is placed.