International Shipping

Vera Bradley now ships orders internationally through our global e-commerce partner, Borderfree. Product prices are presented in the currency of your choice with all taxes, shipping costs and duties totaled at the time of your order. This partnership allows your order to be shipped by Borderfree, while customer service is handled by Vera Bradley's International Service Team.

To place an international order, click "Choose Country" in the upper left corner of this page.

For help with an international order, email Vera Bradley's international service team at internationalcare@verabradley.com (questions will be answered within 2 business days), or call (877) 905-8372 during normal business hours.

At this time, support is only available in English.

Ordering & Payment

Placing an International Order
Choose your shipping destination and currency from the "Choose Country" link in the upper left corner of this page. After you add items to your Shopping Bag and begin the checkout process, your transaction will be finalized on the Borderfree International secure site. Your order total (including all taxes, duties and shipping charges) will be displayed.

Personalized Orders
Vera Bradley is unable to monogram or personalize items on international orders at this time.

Payment Options
Borderfree supports Visa, MasterCard and American Express, with additional payment options coming soon.

Your credit card will be billed by Borderfree at the time your parcel(s) leave the United States, and will appear on your credit card statement as "BF*VeraBradleyEcom".

Your billing address can be from any of the 100+ countries that Borderfree supports (including the United States); however you may only ship to one of the 15 countries on Vera Bradley's international list.

All international orders must have a ship-to destination outside of the United States. We are unable to process orders with an international billing address shipping to a United States address.

International orders are not eligible for certain promotions/offers including, without limitation, discounts taken at checkout such as offers requiring a promotion code or discounts on sale items, free standard shipping, gifts with purchase, Buy One Get One, Buy One Get One at a discount, purchase of or payment using a Vera Bradley gift card (our gift card cannot be bought or redeemed internationally), and similar promotions or offers. Unless otherwise stated, international orders may generally be eligible for offers that are priced as marked including, without limitation, percentage off and items with a reduced price for a limited time, where the discount is shown on that item page prior to checkout. Other restrictions may apply.

Shipping

Shipping Options
Below is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your Shopping Bag.

In some cases, one or more items may not be available at the time of shipment. These items will not appear on your packing slip and will not be charged.

Please note that we are unable to ship a single order to multiple addresses; you may place a separate order for each international delivery address.

Expected Delivery Timelines
International orders will leave our warehouse 3-4 days after your order is placed.

Region Shipping Time
North America 6 to 11 days
Europe 9 to 13 days
Asia-Pacific 9 to 14 days
South America 8 to 13 days
Africa and Middle East 9 to 13 days

Shipping Costs
International shipping is calculated based on a number of factors, including the desired shipping speed, number of items you are purchasing, weight of the items, and destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.

Shipping Restricted Items
If, for some reason, there are any items that cannot be exported from the United States or imported into your destination country, Borderfree will notify you during the checkout process.

Shipping to APO/FPO Military Addresses
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should ship as if shipping to an address within the U.S.

Shipping to the United States
You are only able to ship to the United States from the United States site, because you are required to have a United States billing address.

Placing an International Order from the United States
American citizens who live in the United States or who are traveling or living abroad may also place international orders to a destination outside of the United States. To place an international order from the United States, click "Choose Country" in the upper left corner of this page, and select the destination country. These orders will receive a guaranteed order total in USD, and payment can be made using a United States credit card.

Duties and Taxes
Duties (or customs tariffs) are set by the destination country customs authorities and are determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.

International Order Tracking
Track the progress of your international package(s)

Returns & Cancellations

Vera Bradley accepts returns of products within 90 days of receipt. To initiate a return, please email internationalcare@verabradley.com and include your original order number and item or items to be returned. You will receive instructions on how to initiate your return.

All international orders must receive a Return Merchandise Authorization (RMA) from a Vera Bradley international service team member. Returns cannot be accepted at any of our retail stores. Returns will be credited by Borderfree in the original currency used for purchase and include duty, tax and tariffs. Shipping charges are not refundable.

The return process may take up to 15-20 business days for the credit to apply to the original form of payment.

Exchanges
At this time, we are unable to offer exchanges on international orders.

Returning a Gift Order
Please email internationalcare@verabradley.com for specific instructions for returning a gift item. The return amount will be credited back to original form of payment.

Order Cancellations
Our goal is to ship your order as quickly as possible; therefore, we are unable to make any changes to an order once it is placed.

Problems With Your Order

If your order was shipped incorrectly, damaged or you do not receive your order, please contact Vera Bradley's international service team at internationalcare@verabradley.com or at (877) 905-8372 during normal business hours.

In some cases, one or more items may not be available at the time of shipment. These items will not appear on your packing slip and will not be charged.